RESOURCES › BEHIND THE SCENES
Behind the scenes
What needs to be in place for everything else to work: accurate content, accessible pages, sound systems and clear internal processes.
“Is this page still up to date? Who looks after it?”
BEHIND THE SCENES
Resources in this section
Each topic page explains what good looks like, where to start, and practical ideas to try.
1 IDEAS
Content Quality & Governance
Keep municipal website content accurate, accessible, understandable, and actively maintained.
Content Ownership & MaintenanceFoundation
3 IDEAS
Accessibility & Responsiveness
Create digital experiences that are accessible, adaptable, and easy to use.
Usability & Continuous ImprovementApproachAccessibility & ReadabilityFoundationResponsive & Mobile DesignFoundation
4 IDEAS
Digital Foundations
Build a digital environment that is secure, reliable, connected, & manageable.
Security & PrivacyFoundationReliability & RecoveryFoundationIntegrations & PortabilityFoundationSupport & LifecycleFoundation
5 IDEAS
AI & Your Website
Help AI give residents accurate answers about your municipality, and use it where it genuinely saves time.
Answers from your own contentOptional AI toolMeeting and document summariesOptional AI toolRequest triageOptional AI toolPlain-language and translation helpOptional AI toolAI use policy and data handlingFoundation
3 IDEAS
Visual System & Components
Create a consistent visual language that makes the municipal website easier to recognize, understand, and maintain.
Visual Hierarchy & Content PresentationApproachBrand & Visual IdentityFoundationTemplates & Reusable ComponentsFoundation
3 IDEAS
Internal Workflow & Approvals
Help municipal staff move requests, decisions, and approvals through the organization more clearly.
Internal Requests & RoutingToolApprovals & EscalationToolWorkflow Status & OversightTool
IN THE CHECK-UP
Try it on your own website
Here are a few of the questions from the check-up. Take the full check-up for a short report with a first step for each priority.
CHECK-UP QUESTION
Content responsibility and review
For key information such as fees, schedules and emergency contacts, is someone responsible for keeping it up to date?
CHECK-UP QUESTION
Accessibility and mobile use
Can people complete common website tasks on a mobile device and using a keyboard alone?
CHECK-UP QUESTION
AI accuracy
When checked against your published information, do AI assistants provide accurate answers to common questions about your municipality?
Free · up to 22 questions across all five areas · about 20 minutes
OTHER AREAS
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