RESOURCES › DO
Do
Everyday tasks residents can complete online, from reporting a problem to booking, applying and paying.
“There’s a pothole on my street. Who do I tell?”
DO
Resources in this section
Each topic page explains what good looks like, where to start, and practical ideas to try.
3 IDEAS
Service Requests
Make it easier for people to ask for help, report an issue, and understand what happens next.
Guided Request Intake & RoutingToolRequest Tracking & NotificationsToolInternal Assignment & ReportingTool
2 IDEAS
Forms & Applications
Make it easier for people to complete and submit municipal forms online.
Smart Online FormsToolSubmission Routing & ConfirmationTool
3 IDEAS
Bookings & Registration
Help people find availability, reserve a time or space, and complete registration online.
Availability & Online BookingToolCapacity, Waitlists & ChangesToolReminders & Calendar ConnectionsTool
2 IDEAS
Payments & Renewals
Make everyday municipal payments and renewals easier to manage online.
Online Payments & ReceiptsToolRenewals & RemindersTool
IN THE CHECK-UP
Try it on your own website
Here are a few of the questions from the check-up. Take the full check-up for a short report with a first step for each priority.
CHECK-UP QUESTION
Report a problem
Could a resident report a problem without knowing who handles it, and find out what happens next?
CHECK-UP QUESTION
Apply for a permit or licence
Could someone find and apply for a permit or licence online?
CHECK-UP QUESTION
Pay or renew online
Can someone pay a municipal bill or fee online and receive confirmation?
Free · up to 22 questions across all five areas · about 20 minutes
OTHER AREAS
Explore the rest of the resources
Understand
Information, notices, council
Find
Events, places, listings
Engage
Have a say, get involved
Behind the scenes
What needs to be in place