RESOURCES › UNDERSTAND

Understand

Information residents rely on every day: how things work, what’s happening now, and what council has decided.

“I just moved here. When’s garbage day?”

UNDERSTAND

Resources in this section

Each topic page explains what good looks like, where to start, and practical ideas to try.

2 IDEAS

Help people find everyday information without knowing which department handles it.

Navigation & User PathwaysApproachConnected Content & ServicesApproach

3 IDEAS

Help people understand what’s happening now, and what they need to know or do.

Site-Wide Alert BannersToolNotice Publishing & OrganizationToolEmail Newsletters & SubscriptionsTool

2 IDEAS

Help people find official municipal records and understand how they connect to decisions, meetings, and services.

Organization & Connected RecordsApproachDocument Lifecycle & GovernanceFoundation

IN THE CHECK-UP

Here are a few of the questions from the check-up. Take the full check-up for a short report with a first step for each priority.

CHECK-UP QUESTION

Can a resident find basic service information without knowing which department provides it?

CHECK-UP QUESTION

During an emergency or service disruption, can residents quickly find the latest local update?

CHECK-UP QUESTION

Can a resident find upcoming council agendas and recent council decisions?

Free · up to 22 questions across all five areas · about 20 minutes

OTHER AREAS

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Behind the scenes
What needs to be in place